Shots - Health Blog
12:01 am
Thu February 2, 2012

How One Hospital Entices Doctors To Work In Rural America

Originally published on Thu February 2, 2012 9:04 pm

Recruiting doctors to live and work in rural America is a chronic problem. Most health centers try to attract workers with big salaries and expensive homes.

Shots previously reported that one center in Maine was trying to lure medical students to the countryside for their final two years with the hope that they stick around.

The Ashland Health Clinic, a tiny hospital in southwest Kansas, is trying a different tack — a reverse-recruitment model. It's called mission-focused medicine, and it's based on serving problems most commonly found in third-world countries.

Ashland, population 855, sits about a five-hour drive south of Kansas City. It's one of the last outposts on the Kansas open range, where buffalo still really roam along the rolling, dusty plains. There's no gas station, unless you count the pump at the farmer's co-op that uses dial-up for credit card approval. The nearest Starbucks is 160 miles away.

The Ashland clinic has 24 beds. The next closest center is 50 miles north, in Dodge City. (Yeah, the same one from those old cowboy movies.)

So when Benjamin Anderson interviewed for the clinic's CEO job in 2009, he says the board chairman was exceedingly blunt.

Anderson says the chairman told him, "Ben, our facilities are 55 years old. Our finances are challenged. Our morale is low. Turnover is up. We've been without an administrator for six months. We've been without a doctor for seven or eight months. We really need this facility in this community. And if we don't have this facility, we'll lose our school. And if we don't have our hospital and our school, this will become a ghost town very quickly."

That pitch clicked for Anderson. He gave up his physician recruiter job in Dallas and moved with his wife out here to become Ashland's new CEO.

"I've always had to have a job that matters," he says. "I have to have a position that I know it's not just a paycheck."

Anderson is now well known on Ashland's Main Street. But he knew he needed doctors for the hospital to succeed, and he knew he had to offer something different than the thousands of small towns he was competing with.

So he came up with a novel plan. He offers potential candidates eight weeks off to do missionary work overseas. Because he's found that a doctor who is willing to sleep on a cot in the Amazon or treat earthquake victims in Haiti is ready to serve in rural Kansas. He calls it mission-focused medicine.

"When you recruit a mission-focused provider, they want to see the ghettos," he says. "They want to know that there's no Spanish-speaking provider in more than a one-hour drive. They want to see houses that are falling down, widows that are uncared for. They want to know that there's need and that by them coming there, they would fill a disparity that would otherwise not be filled. So we reversed it."

It worked. Last July, Dr. Dan Shuman and his family moved here from the Austin, Texas, area. The difference between here and all the other needy areas was his ability to continue his missionary work in Haiti and Mexico during his eight weeks off. But Shuman says Ashland's own challenges were equally attractive.

"When you're primary focus is sort of a mission-based focus, when you get into things in order to try to relieve suffering or work toward eliminating disparities," Shuman says, "then you want to know about those things. It's appealing to see opportunities."

Studies suggest that finding primary care providers in rural areas is at crisis levels. More medical students are specializing, so general practitioners are very hard to find. And those who can deal with the lower pay and isolation in rural areas? Even harder. So Anderson raised the bar by shooting for a higher cause. At every staff meeting, he's part cheerleader, part chaplain.

Indeed, things are looking up for Ashland. In addition to Shuman, Anderson has recruited a nursing director. And that doc who slept on the cot in the Amazon was recently in Ashland for interviews.

Peggy Lowe is a reporter for Harvest Public Media.

Copyright 2013 KCUR-FM. To see more, visit http://www.kcur.org/.

Transcript

STEVE INSKEEP, HOST:

And let's go next to the American heartland, where a hospital administrator is trying a different approach to a chronic problem. The problem is recruiting doctors to rural America. For certain doctors a posting in a small town is just not attractive to them. If they're not from there, they may even see it as a hardship.

So a tiny hospital in southwest Kansas is targeting people who seem to be attracted to a challenge. This is called mission-focused medicine, which means attracting the same kinds of doctors who are drawn to service in Third World countries. From Harvest Public Media, Peggy Lowe explains.

PEGGY LOWE, BYLINE: It's not easy getting to Ashland, Kansas, population 855. After the five-hour drive south from Kansas City you land in one of the last outposts on the Kansas open range, where buffalo still really roam along the rolling dusty plains. There's no gas station here, unless you count the pump at the farmer's co-op that uses dial-up for credit card approval. The nearest Starbucks: 160 miles away. The Ashland Health Clinic has 24 beds, but if there's no doctor there, the next closest is 50 miles north, in Dodge City. Yeah, the same one from those old cowboy movies.

So when Benjamin Anderson interviewed for the clinic's CEO job in 2009, he says the board chairman was exceedingly blunt.

BENJAMIN ANDERSON: Ben, our facilities are 55 years old, our finances are challenged, our morale is low, turnover is up, we've been without an administrator for six months. We've been without a doctor for seven or eight months. We really need this facility in this community. And if we don't have this facility, we'll lose our school. And if we don't have our hospital and our school, this will become a ghost town very quickly.

LOWE: That pitch clicked for Anderson. He gave up his physician recruiter job in Dallas and moved, with his wife, out here to become Ashland's new CEO.

ANDERSON: I've always had to have a job that matters. I have to have a position where I know it's not just a paycheck.

UNIDENTIFIED MAN: Hello Benjamin.

ANDERSON: Hey, how you doing?

UNIDENTIFIED MAN: I'm good, how are you?

LOWE: Anderson is now well-known on Ashland's Main Street. But he knew he needed doctors for the hospital to succeed and he knew he had to offer something different than the thousands of small towns he was competing with. So he came up with a novel plan. He offers potential candidates eight weeks off to do missionary work overseas. Because he's found that a doctor who is willing to sleep on a cot in the Amazon or treat earthquake victims in Haiti is ready to serve in rural Kansas. Anderson calls it mission-focused medicine.

ANDERSON: When you recruit a mission-focused provider, they want to see the ghettos. They want to know that there's no Spanish-speaking provider in more than a one hour drive. They want to see houses that are falling down, widows that are uncared for. They want to know that there's need and that by them coming there they would fill a disparity that would otherwise not be filled. And so we reversed it.

LOWE: It worked. Last July, Dr. Dan Shuman and his family moved here from the Austin, Texas, area. The difference between here and all the other needy areas was his ability to continue his missionary work in Haiti and Mexico during his eight weeks off. But Dr. Shuman says Ashland's own challenges were equally attractive.

DR. DAN SHUMAN: When you're primary focus is, sort of, a mission-based focus, when you get into things in order to try to relieve suffering or work toward eliminating disparities, then you want to know about those things. And it's appealing to see opportunities.

UNIDENTIFIED WOMAN: Staff meeting in the dining room at 2 o'clock. An all-staff meeting in the dining room at 2 o'clock.

LOWE: Studies suggest that finding primary care providers in rural areas is at crisis levels. More medical students are specializing, so general practitioners are very hard to find. And those who can deal with the lower pay and isolation in rural areas - even harder. So Anderson raised the bar by shooting for a higher cause. At every staff meeting, he's part cheerleader, part chaplain.

ANDERSON: So together let's read the mission statement.

ASHLAND HEALTH CLINIC STAFF: Entrusted with peoples' lives, we are committed to provide, enhance and preserve the health care of our community with compassion, dignity and excellence.

ANDERSON: All right, that was all right the first round. Let's try that again.

LOWE: Things are looking up for Ashland. In addition to Dr. Shuman, Anderson has recruited a nursing director. And that doc who slept on the cot in the Amazon, she was recently in Ashland for interviews.

For NPR News, I'm Peggy Lowe. Transcript provided by NPR, Copyright NPR.